Shipping Policy

How will my order ship?

We ship orders using UPS or DHL with a verified tracking number for online tracking and delivery confirmation. 

Standard Shipping

Standard delivery time is 2-5 business days. Orders placed after 3:00 p.m. Central Time will be considered placed the next business day. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on Sunday nor national holidays.  Some areas may require more time for delivery.

The ordered goods are delivered all over the world.

The costs of delivery of standard parcels are specified in the shipping company's price list. The delivery price list contains gross prices (including VAT) and is given in the selected currency. In the case of non-standard shipments, the cost of delivery will be calculated individually for each order. The buyer will be informed on the payment page, before payment, of the transportation costs under that transport choice the customer has chosen to deliver his ordered nutrition products.

The terms of delivery by UPS and DHL are set out in the UPS General Terms of Service and DHL General Terms on their website. Before placing an order, the Customer reads these conditions. Placing an order means that you accept them.

Any changes to the delivery terms made by the customer after shipment from the warehouse, including changes in the place or time of delivery, may involve additional costs to be borne by the customer.

If it is not possible to deliver the goods to the Customer for reasons attributable to the Customer, all costs associated with re-shipping or storage of the article shall be borne by the Customer. The cost of returning the parcel due to ineffective delivery shall be borne by the customer.

When collecting the parcel, the recipient is obliged to check the parcel in the presence of the carrier. Before opening the package, you should confirm receipt of the package and then check: the quantity of products delivered, no damage to the package, delivered proof of purchase (VAT invoice), compliance of the product codes in the package with the order.